Delivery Information
Free shipping when you spend over £50 for UK shipping, or over £100 for international shipping.
2021-01-05 COVID-19 SHIPPING UPDATE - UK borders have opened again and services are running to international destinations, but we have been advised that there may be additional delays of 2-3 days.
Transit times are generally still within our estimates (see below), but international orders to Asia and Australia have been particularly affected by a shortage of planes, which can add a couple of weeks to the expected delivery times. There is not much we can do about this, so if your order is time sensitive please reconsider.
1-6 Month Availability on some items: To help us keep up with production, certain products which are more difficult to manufacture, or less popular, have been made unavailable. We will offer these items for sale again as soon our production and stock levels allow it. We are sorry for any inconvenience.
We ship to a number of countries around the world, please use the shipping estimator to see if we currently ship to you.*
We estimate the dispatch time for all orders to be around 2 working days, subject to stock availability, but due to the pandemic, shipping times cannot be guaranteed for the foreseeable future.
We use Royal Mail 24 for delivery in the UK and Royal Mail Tracked Airmail for international deliveries.
UK orders will normally arrive in 2-3 days, European Union Orders 1-4 weeks (customs checks are adding delays) and World Wide orders 2-4 weeks.
Flat rate postage and packaging charges:
- £2.50 per order for UK orders - Royal Mail 24
- £5.00 per order for UK orders - Royal Mail Tracked 24
- £10.00 per order to most other international destinations** - Tracked
- Courier options are available to certain other destinations, please use the postage estimator to check.
Note that for customers outside the UK, a customs declaration will be attached to your parcel. Your local customs may hold or examine the parcel, causing an added delay which is beyond our control. You may also be liable for additional taxes or duties for which Anvil Industry Ltd is not responsible.
If your order does not arrive within one week of placing your order (UK) or four weeks (rest of world) please contact us. Please contact your local postal service to see if there are any delays which may be affecting your order.
If you have any other issues related to the delivery of your order, such as missing or damaged product, please contact us and let us know there is a problem. Also, email if you have any questions about delivery charges or procedure: support@anvilindustry.co.uk
CUSTOMERS IN THE EUROPEAN UNION
For now, packages sent to the EU will be subject to customs handling charges and local VAT, which will need to be paid by you to receive your order. We are not charging or paying any VAT on your behalf.
From 1st July, the EU is launching a new VAT scheme that should enable us to pay the VAT on your behalf, so packages will no longer be stopped by customs. We will put up an update when this comes into effect.
*We do not ship to every single country, and may remove a country from our shipping list if we receive a high proportion of missing or fraudulent orders, or if there is widespread copyright infringement.
** This service uses the local post office in your country, if we experience a high proportion of issues with delivery we may withdraw it.