Delivery Information
Free shipping when you spend over £50 for UK shipping, or over £100 for international shipping.
We have temporarily suspended shipping to the EU due to the new VAT regulations that came into effect from the 1st July 2021. We are very sorry for the inconvenience.
Services will not resume in 2021.
We appreciate some of you are frustrated as it is not clear what the issue is, so here is a brief summary:
- The EU has introduced new distance selling rules.
- The rules require anyone selling more than 10,000 Euro into the EU must register for or pay VAT.
- The choice is either to register in every single EU country, or use the IOSS, which allows one registration for all.
- The IOSS requires an EU-based VAT intermediary and monthly VAT returns.
- The costs to implement this for a small business like Anvil are prohibitive (ie, we would not make any profit)
- Our carrier, Royal Mail, is working on an alternative, whereby they handle the VAT, and we just ship the packages.
- They have implemented this for France, Germany, the Netherlands and Malta so far
- They are going to implement it for the whole of Europe, but they are having to negotiate separately with each countries postal service.
- They are not able to provide us with a timeline of when the services will be available.
- Update: A number of customers told us that they were still charged VAT and fees for the new service, so we have had to suspend that too.
We ship to a number of countries around the world, please use the shipping estimator to see if we currently ship to you.*
We estimate the dispatch time for all orders to be around 2 working days, subject to stock availability, but due to the pandemic, shipping times cannot be guaranteed for the foreseeable future.
We use Royal Mail 24 for delivery in the UK and Royal Mail Tracked Airmail for international deliveries.
UK orders will normally arrive in 2-3 days, European Union Orders 1-4 weeks (customs checks are adding delays) and World Wide orders 2-4 weeks.
Flat rate postage and packaging charges:
- £2.50 per order for UK orders - Royal Mail 24
- £5.00 per order for UK orders - Royal Mail Tracked 24
- £10.00 per order to most other international destinations** - Tracked
- Courier options are available to certain other destinations, please use the postage estimator to check.
Note that for customers outside the UK, a customs declaration will be attached to your parcel. Your local customs may hold or examine the parcel, causing an added delay which is beyond our control. You may also be liable for additional taxes or duties for which Anvil Industry Ltd is not responsible.
If your order does not arrive within one week of placing your order (UK) or four weeks (rest of world) please contact us. Please contact your local postal service to see if there are any delays which may be affecting your order.
If you have any other issues related to the delivery of your order, such as missing or damaged product, please contact us and let us know there is a problem. Also, email if you have any questions about delivery charges or procedure: support@anvilindustry.co.uk
*We do not ship to every single country, and may remove a country from our shipping list if we receive a high proportion of missing or fraudulent orders, or if there is widespread copyright infringement.
** This service uses the local post office in your country, if we experience a high proportion of issues with delivery we may withdraw it.