Delivery Information
Free shipping when you spend over £50 for UK shipping, or over £100 for international shipping.
Anvil is now registered with IOSS (Import One Stop Shop), which enables us to ship orders up to a value of £125 into the EU. We will charge and collect VAT at the local rate, which means that there should not be any VAT or customs duties to pay on import.
Unfortunately because this is a new system and most likely not very well understood by customs authorities, there may be occasions where charges are incorrectly applied.
IMPORTANT: In this case we request you do not pay them and allow that package to be returned to us, we will not be able to refund any charges paid in error.
If you would like to order more than £125 worth of product, you will need to place multiple orders, and we will not be able to combine them.
We ship to a number of countries around the world, please use the shipping estimator to see if we currently ship to you.*
We estimate the dispatch time for all orders to be around 2 working days, subject to stock availability, but due to the pandemic, shipping times cannot be guaranteed for the foreseeable future.
We use Royal Mail 24 for delivery in the UK and Royal Mail Tracked Airmail for international deliveries.
UK orders will normally arrive in 2-3 days, European Union Orders 1-4 weeks (customs checks are adding delays) and World Wide orders 2-4 weeks.
Flat rate postage and packaging charges:
- £2.50 per order for UK orders - Royal Mail 24
- £5.00 per order for UK orders - Royal Mail Tracked 24
- £10.00 per order to most other international destinations** - Tracked
- Courier options are available to certain other destinations, please use the postage estimator to check.
Note that for customers outside the UK, a customs declaration will be attached to your parcel. Your local customs may hold or examine the parcel, causing an added delay which is beyond our control. You may also be liable for additional taxes or duties for which Anvil Industry Ltd is not responsible.
If your order does not arrive within one week of placing your order (UK) or four weeks (rest of world) please contact us. Please contact your local postal service to see if there are any delays which may be affecting your order.
If you have any other issues related to the delivery of your order, such as missing or damaged product, please contact us and let us know there is a problem. Also, email if you have any questions about delivery charges or procedure: support@anvilindustry.co.uk
*We do not ship to every single country, and may remove a country from our shipping list if we receive a high proportion of missing or fraudulent orders, or if there is widespread copyright infringement.
** This service uses the local post office in your country, if we experience a high proportion of issues with delivery we may withdraw it.